Warranty Policy

EFFECTIVE November 1, 2012



Please read all information below before purchasing with us. These terms govern all of our sales, and are not to be changed except with our written permission. These terms are to be interpreted to Oklahoma Law. Your placing an order, whether signed or unsigned, will constitute acceptance of our policies and guarantee of payment.


Southern Machine Co. 3 year Wheel Warranty Program

The Manufacturer warrants at the time of shipment for up to 3 years: To the original retail purchaser ONLY, that all wheels are free of structural defects in material, finish, and Workmanship.

Southern Machine Co. sole and exclusive obligation under this warranty shall be to repair or replace at Southern Machine Co. sole discretion, returned with a copy of the original sales receipt or satisfactory evidence of date of purchase, to the dealer whom the product was originally purchased or to Southern Machine Co. Such repair shall not include incidental charges such as removal, installation or shipping. In no event shall Southern Machine Co. be liable for special, incidental or consequential damages.

Wheels replaced under warranty will be covered for the duration of said warranty from the original date of purchase only.

Structural warranty: 3 years for all current wheel styles and sizes except the following sizes: 26x3.75

Due to the large diameter and extreme nature of the wheel compared to Harley-Davidson stock sizes, the 26X3.75 will only have a structural warranty for up to 1 year from the time of shipment to the original retail purchaser.

Finish warranty including Chrome and Anodize for all wheels to the original retail purchaser is 3 years Chrome or Anodized Wheels:

Are guaranteed against separation and peeling for a period of 3 years from the original date of purchase. Any damage and/or color changes due to excessive or extreme conditions natural conditions or neglect are not warrantied

Polished Finish: No finish warranty is implied.


Pitting is covered for 60 days from the date of purchase. Pitting is considered avoidable with proper maintenance. Proper tire mounting equipment (non front flange contacting) was used during installation.

The Warranty Excludes:

Wheels that have been used off road, or within a racing capacity.
Excessive imbalance due to improper tire, defective tire, or installation or misuse
Wheels that have been installed with tires that exceed the recommended size or installed on vehicles they were not specifically intended.
Wheels that have been repaired or altered. Wheels damaged in shipping.
Wheels that have been subject to misuse, accident, neglect, chemical or modification.
Wheels that have been improperly installed or installed with other than recommended accessories.
Wheels that are out of balance must be reported within the first 30 days of purchase.

Wheels or incorrect wheels shipped must be reported within the first 30 days of purchase. This includes but is not limited to wrong finish, wrong size, or bearing size

The above exclusions supersede any finish warranty.

Wheel Installation Information: Proper installation of wheels includes using a rim-clamp style tire changer, computerized wheel balancer, proper size wheel weights, and torqueing the wheels to vehicle manufacturers specifications.

Direct-Fit Guaranteed Fitment:

All wheels are fitted according to stock specification of a given vehicle. Modified vehicles may cause various fitment irregularities. We will try and assist when fitting wheels to motorcycles with aftermarket modifications. Test fit all wheels prior to mounting tires to assure proper clearances.


STATEMENT TO CUSTOMERS

Thank You for your interest in our products. Our company strives to make internet, phone, and personal transactions as easy as possible. That is why we have a liberal policy on our warranties, exchanges, and returns. We provide a safe way to purchase for our customers and that is why we have posted our Warranties and Policies on our website, to protect you as the customer, and us as the seller.

POLICIES

GENERAL

TERMS

All prices are listed from Southern Machine Co., Inc. in Ardmore, OK. These prices are subject to change at any time, without notice. All duties, taxes, and transportation costs are extra when applicable. We also reserve the right to make substitutions, and without prior notice to discontinue at any time, at our discretion, any parts or accessories depicted on our website, or to change policies, prices, specifications or designs without incurring any obligation to the customer. All products are subject to availability. The website content linked to, and displayed on our website, is owned, copyrighted and maintained by Southern Machine Co. or the respective manufacturer and/or distributor. Every effort is taken to have correct and accurate information on our website, we have no control over this content and therefore it is agreed to, we will not be held liable for any information, illustration, wording, digital image that is in error on our part or others. We have the right to correct information, prior to or after, a transaction is made.

ORDERING

All of our products made or distributed by us may not be legal in your state or country. Please check with your state for legality before ordering. ALL PRODUCTS SOLD BY Southern Machine Co. INC. OR ANY OF ITS EMPLOYEES, MUST BE ASSEMBLED BY A QUALIFIED AND CERTIFIED MOTORCYCLE MECHANIC. WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR INJURY, FOR ANY PARTS ALTERED AND ASSEMBLED BY ANY OTHER PERSON. ALTERING OF PARTS MAY CAUSE FAILURE OR DAMAGE THAT CAN CAUSE INJURY OR DEATH. When placing an order by phone, please be as specific as possible to any references to our website. We are not responsible for description errors.

PAYMENT

Due to the increasing amount of credit card fraud, we will require additional information from the purchaser. All personal information is held to strict confidentiality.
OUT OF STOCK & BACK ORDERS

Although we make every effort to not be out of stock, we do occasionally rely on other suppliers for parts and some things are out of our control. From time to time, we do have back orders. We fill our back orders as quickly as possible. However unlikely, an order might be delayed due to a back order. After 30 days, the backorder will be cancelled, and a credit will be issued or an alternative part might be shipped with customer approval.

SHIPPING

Shipping charges vary from order to order. Shipping rates depend on size, weight, location, and carrier. We will give you a quote before you order; however, we reserve the right to change any charges. All shipping quotes are given based on information provided by the customer. If any information is incorrect, and additional freight charges are applied by the carrier, the customer is responsible for those charges. All quotes include handling and insurance. All international shipping charges, including fees, insurance, taxes, duties, are handled by the customer. If the shipment is returned by their customs agent in their particular country, because of laws prohibiting items shipped, documentation, or other legal circumstances, the incurring charges, thereafter, are the responsibility of the customer. We are by no means responsible for any laws or changes to the law, prohibiting any items we sell, by that country. We only assume the customer has checked with his country's law or import laws on any order being received. Any shipping times given by us are only approximates. Any delays due to back orders or part supply are out of our control. We will make every attempt to send the order on time, with no back orders.

DAMAGED OR LOST IN SHIPMENT

All damaged or lost parts must be reported to us within 10 days. Original packaging must be kept for investigative reasons by the carrier. We will replace the part, if it has been verified that the item or items have been lost (except international orders). If the part is damaged due to shipping, the part must be first inspected and a completed investigation by the carrier, before its returned and replaced. There are some exceptions, so call us if you have a damaged part for quick replacement.

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. If you are not satisfied with the part for any reason, just simply return it for an exchange. Rules and regulations apply, so please read the following before purchasing with Southern Machine Co. Does not apply to custom products or sizes. If a refund of any part or kit is granted, a restocking fee of up to 20% may apply.


All items must be returned to:

Southern Machine Co.. 3551 Cypert Way Ardmore Ok 73401

Items must be well packed or they will not be accepted. Refunds or exchanges will only be given upon inspection of the part by us. Any altering or changing of the part may not be accepted. Defective merchandise will be exchanged for same part only. Exchanges are made depending on availability of alternative part. A note must be with the part with the following information

Name and Address / Reason for Return / Exchange or refund

Due to the inherent nature of some products, the following items cannot be returned or exchanged under any circumstances:
Alternator rotors, wiring harnesses, used or mounted parts, damaged parts, manuals.

CREDIT CARD REFUNDS

All refunds with a credit card purchase will be credited to the credit card used. Because of policies, some issuing banks impose on refunds credited back to your credit card; please allow 1-2 billing cycles or up to 30 days for the refund credit to appear on your written statement. Check with your issuing bank. Bank fees up to 10% may apply



Any questions or concerns, please call: 580-224-2888